Refund Policy

Refund and Cancellation Policy

DBDK Payment Solutions Private Limited (operating under the brand name PulsePe) is committed to ensuring a reliable, transparent, and customer-first service experience. If you are not fully satisfied with our services, we are here to assist you — subject to a fair and structured evaluation.

1. Cancellation Policy

To request a cancellation, please contact us via the official channel available at:
https://pulsepe.com/contact

• All cancellation requests must be submitted at least 7 business days before the end of your current service cycle.

• Requests made beyond this window will be applicable from the next billing or service cycle.

2. Refund Policy

We aim to provide high-quality financial services tailored to individual and business needs. In cases where you believe the service experience did not meet expectations, you may raise a refund request, which will be assessed on a case-by-case basis.

• Refunds, if approved, will be processed to the original payment method.

• If payment was made through a payment gateway, the refund will be credited to the same account/card.

• Please allow 4–5 business days from the date of approval for the refund to reflect in your account.

DBDK reserves the right to reject refund requests that:

• Are not submitted within the applicable time window

• Do not include sufficient evidence of a service failure or discrepancy

• Violate any of our Terms & Conditions

3. Non-Refundable Fees

All processing charges, service setup fees, and applicable convenience fees are non-refundable. Any transaction already settled or completed is not eligible for reversal unless mandated by legal or regulatory instruction.

4. Dispute Resolution

If you are unsatisfied with a refund decision, you may escalate the matter to our Grievance Officer for further review:

Mr. Dhaval Bhanderi
Email: info@pulsepe.com

5. Policy Updates

DBDK may revise this Refund and Cancellation Policy periodically. Continued use of our platform or services after any change shall indicate your acceptance of such updates. Please review this policy from time to time to stay informed.

For any questions, please contact our support team at info@pulsepe.com.

This policy is effective as of [Insert Date]